Payment

We've compiled a list of our most frequently asked questions to help you while you shop at skiwear4schools. If you have a question or query, please have a look and see if the answer is on this page. If it isn't feel free to call us on 0871 226 3347 or contact us using enquiries@skiwear4schools.co.uk and we will try our best to answer your questions.

I didn't receive an order form at school, how do I get one?

If you did not receive an order form with your skiwear4schools brochure, you can download a copy by clicking the link below.

DOWNLOAD ORDER FORM

Order forms should be filled in and returned to your ski party leader.

I'd like to place an order on your website, how much is postage?

Postage costs are a standard £5.99 for your whole order. This applies whether you order on the website or via your ski party leader.

I don't like using my card online, is your website secure?

Yes, our website is completely secure. All payments are completed through HSBC secure e-payments. Secure ePayments utilise 128 bit SSL encryption to process card transactions and have recently won the Credit Card Awards 2007 for Best Security/Anti-Fraud Development.

I've got too many items in my shopping cart! How can I amend the quantity of items?

It's very quick and simple to edit the contents of your shopping cart, simply click 'view cart' which can be found at the top of the right column. This will display the contents of your shopping cart. If you wish to reduce a quantity, perhaps you accidentally added 2 items instead of 1, simply change the number in the quantity box to the desired amount and click the 'update' button.

I want to remove some items from my shopping cart, how do I do that?

It's very quick and simple to edit the contents of your shopping cart, simply click 'view cart' which can be found at the top of the right column. This will display the contents of your shopping cart. To remove items from the cart, simple check the 'remove' box next to the item(s) you wish to remove and then click the 'update' button underneath.

I proceed to checkout but the payment will not complete. Has my order been received?

If you're having problems ordering online or you're unsure if your order has completed, please feel free to call us on 0871 226 3347 and we'll be happy to double check that we have received your order.

I'd like to link to the skiwear4schools website via our schools own website, how do I do that?

You can add a link to your school website which will allow parents to click and be directed straight to the skiwear4schools website. This provides an easy way to direct parents to the correct website to make their purchases.

All you need to do is click on 'home' on the top bar and scroll down the page. You will find an image here that can be used on your school website. Simply right click the image and save it to your computer. All you have to do next is email your IT department with the picture as an attachment and ask them to link it to www.skiwear4schools.co.uk

Why have I been debited for an item that I haven't receieved yet?

Due to the nature of our payment service, HSBC Secure Epayments, full payment has to be debited for orders, even if some lines are not in stock at present. These items will be despatched to you as soon as we receieve the expected delivery. If for any reason the item(s) can not be despatched at a later date, credit will be applied through HSBC.

I would like to return an item for an exchange/refund. How do I do this?

If for any reason you decide not to keep an item purchased by mail order, you can return it for a refund or an exchange. Please return to it within 14 days of receipt to the address indicated on your invoice. Items must be returned in their original and unused condition. Please include a note indicating the following information:
- Your name, address and order number
- Why you are returning the item
- What you would like to happen, e.g. an exchange (including details of items you'd like in exchange) or a refund.

If I want to return an item, who pays the postage?

We do not have pre-paid return labels, return postage for an exchange or refund is the customers responsibilty. However, exchanged goods are despatched without any futher postal charges.

'skiwear4schools' is a division of The Ski & Outdoor Warehouse Ltd

For more cheap ski wear & accessories, check our main website www.skiwear4less.com

View Cart

Checkout

Items:
Value:

To view our current newsletter, and recieve one every fortnight, just enter your details below!!!